Refund & Cancellation Policy

1. 7-day money-back guarantee

Every MmartinsC purchase is covered by a 7-day, no-questions-asked money-back guarantee. If you request a refund within 7 calendar days of your purchase, we will refund 100% of the amount paid for that order, for any reason. You do not need to justify your request.

This is a voluntary commercial guarantee offered in addition to your legal rights — it never replaces or reduces them.

Your statutory rights. Consumers in Brazil have a 7-day right of withdrawal for distance purchases under article 49 of the Consumer Protection Code. Consumers in the EU/EEA have a 14-day right of withdrawal for distance contracts; for digital content delivered immediately this right may not apply where you gave express consent to immediate delivery and acknowledged losing it. Wherever a statutory right gives you more than this policy, the statutory right prevails and we will honour it.

2. Refund requests after 7 days

After the 7-day window, refunds are no longer automatic but are still considered on a case-by-case basis at our discretion. If you're unhappy with your program, contact us and explain the situation — we try to find a fair outcome, which may include a full or partial refund, credit, or help getting more from the program. We do not condition refunds on achieving any particular health or beauty result.

3. How to request a refund

Email mateusmartinschaves@gmail.com (or message WhatsApp +55 44 99762-5987) from, or referencing, the email used at purchase.
Include your name and, if you have it, your order or receipt reference.
We confirm receipt and process eligible refunds promptly — see timing below.

4. How refunds are issued

Approved refunds are returned to the original payment method. We submit the refund within 5 business days of approval; the time for the money to appear depends on your bank or card issuer (commonly 5–10 business days). Refunds are issued in the original currency of the purchase. There is no fee to request or receive a refund.

5. Subscriptions & recurring billing

Some programs are offered as a subscription. When that is the case, the recurring price and billing interval are shown clearly at checkout before you confirm, and restated in your confirmation email.

Cancel anytime, no fee. You can cancel a subscription at any time by emailing mateusmartinschaves@gmail.com or messaging WhatsApp +55 44 99762-5987. Tell us you'd like to cancel and we'll take care of it — no retention call, no extra steps.
Effect of cancellation. Cancelling stops all future charges. You keep access through the end of the period you've already paid for.
Recent charges. If a renewal was charged within the last 7 days, the 7-day money-back guarantee applies to that charge.
Renewal reminders. We email you before a renewal is charged, so a recurring charge never arrives unannounced.

6. Chargebacks

If you don't recognise a charge or have any concern, please contact us first. We can almost always resolve it faster than a bank dispute, including an immediate refund where eligible. Our billing descriptor is MMARTINSC, shown at checkout, to help you recognise the charge.

Contacting us does not affect your right to dispute a charge with your bank or card issuer at any time.

7. Contact

Refund and cancellation requests: mateusmartinschaves@gmail.com · WhatsApp +55 44 99762-5987 · Monday–Friday 9:00–18:00 (GMT-3), replies within 24 business hours.

Requests are handled by Mateus Martins Cardoso de Sá, Rua Angelo Molina, 17, Terra Boa, Paraná, Brazil, CEP 87240-000.